Policies

Refund Policy

If for any reason you are not 100% satisfied with your purchase, you can email us at info@dermum.net providing your full name along with the purchase ID for fastest service to get a full refund for up to 60 days from the purchase date.


Damaged Items

When your order arrives, please inspect the carton/products for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the products in your shipment, please take pictures of damaged products and contact us immediately at info@dermum.net attaching pictures, providing your full name along with the purchase ID for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged item(s) for inspection by the carrier. We will send you a replacement first and will sort out the issue with the carrier later.

 

Privacy Policy

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fulfill your order, and may be used for internal analytical purposes. We WILL NOT sell or redistribute your information to anyone.

 

Shipping Policy

We offer FREE standard shipping worldwide on all orders. Orders are usually shipped out within 24 hours or 1 business day, you will receive email shipment confirmation along with tracking ID for your order. Please be aware that the major shipping providers we use are either ThailandPost or DHL. For ThailandPost, it's service is connected to national primary postal services of the countries where the orders are from, e.g., orders from the US will be USPS. The tracking ID provided can be tracked with your country's postal service.

 

Sales Tax

We don't charge sales tax to anyone, except for orders from Thailand, where we are required to charge VAT 7% per order, because we are based there.

 

Questions?

Have questions about any of our policies? Please feel free to contact us.

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